Question 1

MN Run Series refund policy.

Accepted Answer

Visit our Refund Policy page..

Question 2

What are my transfer options?

Accepted Answer

Visit our Transfer Policy and Instructions page.

Question 3

How do I edit my registration and switch to virtual?

Accepted Answer

Go to your Race Roster dashboard by clicking here: www.raceroster.com   Click on edit registration 1. edit your address 2. Change to virtual option 3. Change T-shirt size

Question 4

I have questions about bib and shirt pick up.

Accepted Answer

Dates, times and location(s) for bib and t-shirt pick up are on the event webpage. There is no race day bib pick up without purchasing Will Call. Bibs/T-shirts can be picked up by someone other than the registrant, however, the person picking up other participant's packets assumes all responsibility for lost packets and timing chips (chips are attached on the back of bib) and will have to sign-out all race numbers that they are picking up. No ID required - please bring other participant’s transaction number from their confirmation email and if you have multiple pick ups a written list with names will help speed up the pick up process. For an additional cost, you have the option to have your race packet mailed to you. You can select this option at the time you register or at a later date by logging into your www.raceroster.com participant dashboard. The mailing option closes approximately 15-20 days before the event. T-shirts are on a first come first serve basis, if we run out of your size complete this form within 48 hours after the race event and we will get one sent out to you.  Unworn t-shirts can be exchanged on a first come first service basis at packet pick up locations or on race day. If you forgot to pick up your shirt there is an $7.50 fee  to have it shipped to you, subject to size availability, email us for more information. Bibs must be worn on the front of clothing and be easy to identify. Registrants can transfer their assigned bib to someone else for a $5 fee through www.raceroster.com. After Visit our Transfer Policy & Instructions page for the step by step process. If the race is full or closed email us. If you have already picked up your race bib and shirt you can transfer your bib to another runner but you must email us to correctly assign the bib. The new runner can visit T-shirt exchange on race day with your shirt to exchange for their correct size from what’s available. This video will walk you through the transfer steps as well.

Question 5

MN Run Series transfer policy.

Accepted Answer

Per the registration terms and conditions, there is a no race refund policy. However, we do allow you 3 different options to transfer your registration.   If you want to transfer to another race distance  Deadline: transfer must be made no less than 48 hours before the currently registered event. Log into your participant dashboard at www.raceroster.com and select “Transfer”, then select “To a new sub-event” and follow the instructions. You will pay the difference if transferring to a longer distance. There is no refund for transferring to a shorter distance. If it is race week and you have already picked up your bib, please email us your bib number after you have made your transfer so it can be reassigned to your new distance. If you want to transfer your registration to another participant ($5.00 processing fee) Deadline: transfer must be made no less than 48 hours before the currently registered event. Log into your participant dashboard at www.raceroster.com and select “Transfer”, then select “To a new participant” and follow the instructions. A $5 processing fee applies. If the race is full or closed email us. If you have already picked up your race bib and shirt you can transfer your bib to another runner but you must email us to correctly assign the bib. The new runner can visit T-shirt exchange on race day with the unworn/unwashed shirt to exchange for their correct size from what’s available.

Question 6

I have questions about bib and shirt pick up.

Accepted Answer

Dates, times and location(s) for bib and t-shirt pick up are on the event webpage. There is no race day bib pick up. Bibs/T-shirts can be picked up by someone other than the registrant, however, the person picking up other participant's packets assumes all responsibility for lost packets and timing chips (chips are attached on the back of bib) and will have to sign-out all race numbers that they are picking up. No ID required - please bring other participant’s transaction number from their confirmation email and if you have multiple pick ups a written list with names will help speed up the pick up process. For an additional cost, you have the option to have your race packet mailed to you as long as you submit the request 15 days before the race event. You can select this option at the time you register or at a later date by logging into your www.raceroster.com participant dashboard. You will receive your race bib only,  you will be able to pick up your shirt at the finish of the race. T-shirts are on a first come first serve basis, if we run out of your size complete this form within 48 hours after the race event and we will get one sent out to you.  Unworn t-shirts can be exchanged on a first come first service basis at packet pick up locations or on race day. If you forgot to pick up your shirt there is an $7.5 fee (invoiced via PayPal) to have it shipped to you, subject to size availability, email us your name, style (mens vs womens) size, and mailing address. Bibs must be worn on the front of clothing and be easy to identify. Registrants can transfer their assigned bib to someone else for a $5 fee through www.raceroster.com. After logging inselect “Transfer”, then select “To a new participant” and follow the instructions. If the race is full or closed email us. If you have already picked up your race bib and shirt you can transfer your bib to another runner but you must email us to correctly assign the bib. The new runner can visit T-shirt exchange on race day with your shirt to exchange for their correct size from what’s available. This video will walk you through the transfer steps as well.

Question 7

Course questions (signage, water stops, and turnarounds)."

Accepted Answer

Participants are responsible for knowing the course, some races may have multiple distances on the same course. Be sure to know where your distance turns and where the water stops/aid stations are generally located.  Runners must stay on the designated run course. Cutting the course or running off the designated path will result in disqualification.

Question 8

Course questions (signage, water stops, and turnarounds)."

Accepted Answer

Participants are responsible for knowing the course, some races may have multiple distances on the same course. Be sure to know where your distance turns and where the water stops/aid stations are generally located.  Runners must stay on the designated run course. Cutting the course or running off the designated path will result in disqualification.

Question 9

Is there a course limit and/or pace requirement?

Accepted Answer

All MN Run Series races have a course limit, visit the “Race Day Info” portion of the event specific website for details. Runners must finish within the event cut-off time, for half marathon and 10 mile distances this is a 16:00 min/mile (12:00 min/mile pace required for Reindeer Run 15K) Runners who cannot keep this pace may be asked to move to the sidewalk and continue at their own risk.  Some races will have a bus that runners behind the cut-off time will be asked to board.

Question 10

Is there a course limit and/or pace requirement?

Accepted Answer

All MN Run Series races have a course limit, visit the “Race Day Info” portion of the event specific website for details. Runners must finish within the event cut-off time, for half marathon and 10 mile distances this is a 16:00 min/mile.  Runners who cannot keep this pace may be asked to move to the sidewalk and continue at their own risk.  Some races will have a bus that runners behind the cut-off time will be asked to board.

Question 11

Can I have my bib mailed to me?

Accepted Answer

Mail my bib and shirt is available for a fee and can by added at any time. The mailing option closes approximatley 15-20 days before the event.  Packages are mailed out approximately 10-15 days before the race event and you will receive an email confirmation with tracking details once they have shipped. If you still haven’t received it on race day visit the help desk early in the morning for a new bib. Mail my bib and shirt cannot be cancelled or refunded and is not transferable to a different participant or run series event. Please log into your participant dashboard to confirm you have the correct mailing address on file (address changes within 15-20 days of race event cannot be guaranteed).

Question 12

Do I have to sign up for all challenge events now or can I do them one at a time?

Accepted Answer

You can sign up for ANY single event you’d like – there is no need to commit to all of the events at the same time.   Once you have registered for the appropriate races or number of races your name is on the approrpaite list to pick up your items.

Question 13

Can I have my bib mailed to me?

Accepted Answer

Mail my bib is available for a fee and can by added during registration or up to 15 days prior to race day by visiting your www.raceroster.comparticipant dashboard. Bibs are mailed out approximately 10 days before the race event. If you still haven’t received it on race day visit the help desk early in the morning for a new bib. Mail my bib cannot be cancelled or refunded and is not transferable to a different run series event. If your address has changed email us (address changes within 15 days of race event cannot be guaranteed).

Question 14

How do I determine my size for the race shirts and/or series gear?

Accepted Answer

We will have hoodies you can try on to determine your size at our events. These size charts can be used to determine your size ahead of time.

Question 15

How do I create a team or join a team?

Accepted Answer

1. When runners register there is a section labeled - "Add participant 1 to a team" select "Yes, add this participant to a team already created by someone else." Then select the team name from the drop down list.   2. If the team name is not listed on a MN RUN Series list the team will need to be created. The runner that creates the team is the "Team Leader" and will be able to see who is registered for the team for that event.   3. If a runner that is already registered for a race but did not register for the team and needs to be added to the team they can log into their Race Roster participant dashboard and select "ADD TO TEAM"

Question 16

Can I run with a stroller?

Accepted Answer

Strollers are allowed in MN Run Series 5K distances only (6K for the Turkey Trot) and will be in the last wave at the back of the corral. You will need to complete this waiver and we ask that extreme caution is used with a jogging stroller for the safety of all involved.

Question 17

How do I create a team or join a team?

Accepted Answer

1. When runners register there is a section labeled - "Add participant 1 to a team" select "Yes, add this participant to a team already created by someone else." Then select the team name from the drop down list.   2. If the team name is not listed on a MN RUN Series list the team will need to be created. The runner that creates the team is the "Team Leader" and will be able to see who is registered for the team for that event.   3. If a runner that is already registered for a race but did not register for the team and needs to be added to the team they can log into their Race Roster participant dashboard and select "ADD TO TEAM"

Question 18

Are MN Run Series races dog-friendly?

Accepted Answer

Dog participants are only allowed at the Lola's Lake Waconia Dog Day 5K event. For more information visit the event specific FAQ page here. Dog spectators are welcome at MN Run Series events and must be leashed at all times during the event. Owner is responsible to clean up any waste the dog produces and dispose in the appropriate trash receptacle.

Question 19

Can I run with a stroller?

Accepted Answer

Strollers are allowed in MN Run Series 5K distances only (6K for the Turkey Trot) and will be in the last wave at the back of the corral. You will need to complete this waiver and we ask that extreme caution is used with a jogging stroller for the safety of all involved.

Question 20

Are MN Run Series races dog-friendly?

Accepted Answer

Dog participants are only allowed at the Lola's Lake Waconia Dog Day 5K event. For more information visit the event specific FAQ page here. Dog spectators are welcome at MN Run Series events and must be leashed at all times during the event. Owner is responsible to clean up any waste the dog produces and dispose in the appropriate trash receptacle.

Question 21

How do I confirm my registration?

Accepted Answer

You can confirm your registration(s) by logging into your www.raceroster.comparticipant dashboard.

Question 22

What are the different series options, how do I sign up for them, and when do I get my gear?"

Accepted Answer

Please click the links below for details on each challenge. 4 Plus Challenge   Triple Challenge    Holiday Challenge   The series leaderboards are updated after each race. The Challenge participants are updated 48 hours before each race. As such you may not see your name immediately upon registering.   Finalist pins can be picked up at the Running Room St Paul 1068 Grand Ave during store hours. Visit our awards page for additional information.

Question 23

How do I confirm my registration?

Accepted Answer

You can confirm your registration(s) by logging into your www.raceroster.comparticipant dashboard.

Question 24

What are the different series options, how do I sign up for them, and when do I get my gear?"

Accepted Answer

Please click the links below for details on each challenge. 4 Plus Challenge   Triple Challenge    Holiday Challenge   The series leaderboards are updated after each race. The Challenge participants are updated 48 hours before each race. As such you may not see your name immediately upon registering.   Finalist pins can be picked up at the Running Room St Paul 1068 Grand Ave during store hours. Visit our awards page for additional information.

Question 25

Where do I find out about race results, awards, and/or finisher medals?"

Accepted Answer

Race Results - visit the race webpage and click the “Race Results” bar in the upper right. Unofficial Results will be posted at 12:00pm on race day. Changes and fixes to the results can be submitted within 24 hours after the event. Submit changes via the form link on the results page.  Official results will be posted at Noon on the Monday following the race event. Awards - no awards are given on race day. Visit our awards page more information on the age groups, finisher pins, and pick up locations.  Finisher Certificate - to get your finisher certificate, click here, find and select your name, in upper right there will be a “Finisher certificate” link to download your certificate.    Finisher Medal - if you missed getting your medal at the race we can mail medals for the cost of shipping ($7.50/medal), email us for assistance.

Question 26

Where do I find out about race results, awards, and/or finisher medals?"

Accepted Answer

Race Results - visit the race webpage and click the “Race Results” bar in the upper right. Unofficial Results will be posted at 12:00pm on race day. Changes and fixes to the results are accepted through 11:59pm the Tuesday following the event. Submit changes via the “Contact timer” button in the upper right of the results page.  Official results will be posted on the Friday following the race event. Awards - no awards are given on race day. Visit our awards page more information on the age groups, finisher pins, and pick up locations.  Finisher Certificate - to get your finisher certificate, click here, find and select your name, in upper right there will be a “Finisher certificate” link to download your certificate.    Finisher Medal - if you missed getting your medal at the race we can mail medals for the cost of shipping ($6/medal), email us for assistance.

Question 27

Can I wear headphones?

Accepted Answer

Yes, although we recommend that you keep the volume at a level that will allow you to hear other runners, race officials, traffic, etc. BE AWARE OF YOUR SURROUNDINGS as several of the MN Run Series races are open to traffic.

Question 28

Do I need to bring my own water and nutrition?

Accepted Answer

All MN Run Series races have water stops along the course with additional water and snacks at the finish line. Visit the event website and “Race Day Info” to review these locations on the course map. Participants are responsible for knowing the course.

Question 29

Can I wear headphones?

Accepted Answer

Yes, although we recommend that you keep the volume at a level that will allow you to hear other runners, race officials, traffic, etc. BE AWARE OF YOUR SURROUNDINGS as several of the MN Run Series races are open to traffic.

Question 30

Where does my registration money go?

Accepted Answer

At the MN Run Series, our mission is to produce “beautiful events that benefit the community”.  With this, we support a variety of charitable organizations through the production of high-quality athletic events. In total, with the help of partners and runners, we raise over $250,000 per year that is distributed to our various charity partners.  Meanwhile, the production of premium quality athletic events involve costs such as t-shirts and medals, rentals, food and water, park/permit fees, and equipment to name a few, much of which is committed and/or paid for months in advance of the actual event.

Question 31

Do I need to bring my own water and nutrition?

Accepted Answer

All MN Run Series races have water stops along the course with additional water and snacks at the finish line. Visit the event website and “Race Day Info” to review these locations on the course map. Participants are responsible for knowing the course.

Question 32

Is parking available at the races?

Accepted Answer

To see parking options visit the “Race Day Info” tab at the event website.

Question 33

Where does my registration money go?

Accepted Answer

At the MN Run Series, our mission is to produce “beautiful events that benefit the community”.  With this, we support a variety of charitable organizations through the production of high-quality athletic events. In total, with the help of partners and runners, we raise over $250,000 per year that is distributed to our various charity partners.  Meanwhile, the production of premium quality athletic events involve costs such as t-shirts and medals, rentals, food and water, park/permit fees, and equipment to name a few, much of which is committed and/or paid for months in advance of the actual event.

Question 34

Is parking available at the races?

Accepted Answer

To see parking options visit the “Race Day Info” tab at the event website.

Question 35

Are there restrooms along the race courses?

Accepted Answer

All MN Run Series races have restrooms at start/finish and along the course. Visit the event website and “Race Day Info” to review these locations on the course map. Participants are responsible for knowing the course.

Question 36

Are the races closed to traffic?

Accepted Answer

Races closed to traffic for the duration of the race event include: Goldy's Run, Elm Creek, RBC Race for the Kids, MN Run Relay, Minneapolis Halloween Run, Turkey Trot, and Reindeer Run. Races NOT closed to traffic include: Lola's Lake Waconia. These courses are monitored by volunteers, cyclists, and police. We ask runners to be aware at all times and take extreme caution when on high traffic roads.  PLEASE NOTE: When running on the shoulder of the road, PLEASE stay inside the white line, even if it means spreading out from fellow runners. The local police departments have made this request for the safety of the runners and traffic, so please abide by their rules. Running double file and triple file in most areas is acceptable. Be safe.

Question 37

Are there restrooms along the race courses?

Accepted Answer

All MN Run Series races have restrooms at start/finish and along the course. Visit the event website and “Race Day Info” to review these locations on the course map. Participants are responsible for knowing the course.

Question 38

Why does my GPS watch show that I ran a longer distance?

Accepted Answer

MN Run Series races are run on USATF measured courses, but not USAFT certified. Please use this linkfor an explanation of why your watch might show a longer distance than a measured/certified course.

Question 39

Are the races closed to traffic?

Accepted Answer

Races closed to traffic for the duration of the race event include: Goldy's Run, Elm Creek, RBC Race for the Kids, MN Run Relay, Minneapolis Halloween Run, Turkey Trot, and Reindeer Run. Races NOT closed to traffic include: Lola's Lake Waconia. These courses are monitored by volunteers, cyclists, and police. We ask runners to be aware at all times and take extreme caution when on high traffic roads.  PLEASE NOTE: When running on the shoulder of the road, PLEASE stay inside the white line, even if it means spreading out from fellow runners. The local police departments have made this request for the safety of the runners and traffic, so please abide by their rules. Running double file and triple file in most areas is acceptable. Be safe.

Question 40

I have questions about the kids races.

Accepted Answer

There is no age minimum, all ages under 10 are welcome and encouraged to join. Parents can accompany thier child/ren in the kids race. Only the child/ren should register for the race.

Question 41

Why does my GPS watch show that I ran a longer distance?

Accepted Answer

MN Run Series races are run on USATF certified courses. Please use this linkfor an explanation of why your watch might show a longer distance than the certified course.

Question 42

What is the weather policy?

Accepted Answer

MN RUN Series races will take place rain or shine. MN Run Series reserves the right to cancel events due to severe or extreme weather for participant and volunteer safety.  All severe/extreme weather updates will be posted to the front page of the race website. Lighting within a 15 mile radius will postpone the start for 30 minutes. In the event of a cancellation, refund of registration fees will not be possible.

Question 43

I have questions about the kids races.

Accepted Answer

There is no age minimum, all ages under 10 are welcome and encouraged to join. Parents can accompany thier child/ren in the kids race. Only the child/ren should register for the race.

Question 44

What is the weather policy?

Accepted Answer

MN RUN Series races will take place rain or shine. MN Run Series reserves the right to cancel events due to severe or extreme weather for participant and volunteer safety.  All severe/extreme weather updates will be posted to the front page of the race website. Lighting within a 15 mile radius will postpone the start for 30 minutes. In the event of a cancellation, refund of registration fees will not be possible.

Question 45

How do I earn money by promoting races?

Accepted Answer

Check out this video for a how to on becoming a promoter within your Race Roster account. Promoters are paid out on, or around, the 15th of each month once their balance owed amounts to $25.00

Question 46

Where can I order the MN Run Series medal holder?

Accepted Answer

You can get your very own MN Run Series medal holder right here!

Question 47

How do I earn money by promoting races?

Accepted Answer

Check out this video for a how to on becoming a promoter within your Race Roster account. Promoters are paid out on, or around, the 15th of each month once their balance owed amounts to $25.00

Question 48

Where can I order the MN Run Series medal holder?

Accepted Answer

You can get your very own MN Run Series medal holder right here!

Question 49

How do I fundraise for a race event charity?

Accepted Answer

Question 50

How do I fundraise for a race event charity?

Accepted Answer

Question 51

How can I become a Medical Volunteer for MN Run Series events?

Accepted Answer

Please visit our Medical Volunteer page for more information.

Question 52

How can I become a Medical Volunteer for MN Run Series events?

Accepted Answer

Please visit our Medical Volunteer page for more information.

Question 53

Does the MN Run Series need volunteers?

Accepted Answer

We're glad you'/your group is interested in volunteering with the MN Run Series! Visit our Group Volunteer page and complete the form to be contacted by our volunteer coordinator.

Question 54

Does the MN Run Series need volunteers?

Accepted Answer

We're glad you'/your group is interested in volunteering with the MN Run Series! Visit our Group Volunteer page and complete the form to be contacted by our volunteer coordinator.

Question 55

Are costumes allowed at MN Run Series events?

Accepted Answer

Costumes are allowed in the MN Run Series Halloween, Turkey Trot & Reindeer Runs. MN Run Series are family friendly and community inclusive events. Please choose costumes and clothing appropriate for this environment. Costumes/clothing that go against a family friendly and community inclusive environment will need to be changed before participating in the event.

Question 56

I didn't receive my credit code for 2021.

Accepted Answer

For those who registered for a 2020 event, an email was sent on January 6, 2021 with your credit code and instructions. This code is unique to you and is non-transferrable to other people or events. If you did not receive your credit code you can email us, please be sure to include the 2020 event name.

Question 57

Do I have to sign up for all challenge events now or can I do them one at a time?

Accepted Answer

You can sign up for ANY single event you’d like – there is no need to commit to all of the events at the same time.   Once you have registered for the appropriate races or number of races your name is on the approrpaite list to pick up your items.

Question 58

How do I determine my size for the race shirts and/or series gear?

Accepted Answer

shirt size chart long sleeve and short sleeve. Here is a link to the spec sheet    Series vest size chart

Question 59

Can I have my shirt and medal mailed to me?

Accepted Answer

Mailing is available for a fee and can by added during registration or by visiting the event registration page and selecting the Store button.

Question 60

How do I post my results?

Accepted Answer

There are 2 ways to record your results: Record manually or use the connected Runkeeper app.   Record Manually: Visit the results page and manually enter your results You have the option of uploading a screenshot from your run to get a "Verified Result". You must run the full distance to qualify.  Please note screenshots are not publicly available for privacy reasons. Age group awards can be picked up at Running Room St. Paul when the results are official after the event ends. Runkeeper App: Download Runkeeper from app store in iOS or Android. You can race using your phone or a GPS watch (Garmin, Apple, etc.) that syncs with your phone and Runkeeper.   Go to your Race Roster participant page to connect your race to the app.  Open your Runkeeper app and click explore to select your race. Select track now to run your race with your phone. Or select "Link Recent Activity" to link to a run that you have done previously. Use this if you run with a GPS watch that syncs with the app.  Make sure your device is connected to the GPS before running. When you run your distance run a little over the actual distance to make sure that it fully completes the race.  Your finish time will be automatically uploaded to the event Run Results page and will show the Runkeeper verified logo.   The Runkeeper verified results qualifies you for the age group award pins. You can pick up your pin at Running Room St. Paul. Show your results at time of pick up for verification. We can also mail you your award for $6 contact us here.

Question 61

Can relay partners cross the finish together?

Accepted Answer

For safety reasons and capacity of runners entering the football field we cannot have 1st leg relay runners running with their partner onto the field. They can meet them at the finish though.

Question 62

Can relay partners cross the finish together?

Accepted Answer

For safety reasons and capacity of runners entering the football field we cannot have 1st leg relay runners running with their partner onto the field. They can meet them at the finish though.

Question 63

I hear Lola's has a Dog Day 5K, what do I need to know to bring my pup?"

Accepted Answer

For the safety of all involved, Dogs must start in the "Dog Day Wave", which will start 5 minutes after the Lola's 5K Run event. Dogs must be leashed at all times during the event, but this also causes an increased tripping hazard among runners so please be aware of your surroundings at all times. Dogs must run a 12 min/mile pace or slower, any Dogs that finish faster than the 12 min/mile pace will be disqualified. Owners are responsible for cleaning up any waste the dog produces and dispose in the appropriate trash receptacle.

Question 64

I hear Lola's has a Dog Day 5K, what do I need to know to bring my pup?"

Accepted Answer

For the safety of all involved, Dogs must start in the "Dog Day Wave", which will start 5 minutes after the Lola's 5K Run event. Dogs must be leashed at all times during the event, but this also causes an increased tripping hazard among runners so please be aware of your surroundings at all times. Dogs must run a 12 min/mile pace or slower, any Dogs that finish faster than the 12 min/mile pace will be disqualified. Owners are responsible for cleaning up any waste the dog produces and dispose in the appropriate trash receptacle.