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MN Run Series refund policy.Please visit our Refund Policy page.
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MN Run Series transfer policy.Per the registration terms and conditions, there is a no race refund policy. However, we do allow you 2 different options to transfer your registration. If you want to transfer to another race distance Deadline: transfer must be made no less than 48 hours before the currently registered event. Log into your participant dashboard at www.raceroster.com and select “Transfer”, then select “To a new sub-event” and follow the instructions. You will pay the difference if transferring to a longer distance. There is no refund for transferring to a shorter distance. If it is race week and you have already picked up your bib, please email us your bib number after you have made your transfer so it can be reassigned to your new distance. If you want to transfer your registration to another participant ($5.00 processing fee) Deadline: transfer must be made no less than 48 hours before the currently registered event. Log into your participant dashboard at www.raceroster.com and select “Transfer”, then select “To a new participant” and follow the instructions. A $5 processing fee applies. If the race is full or closed email us. If you have already picked up your race bib and shirt you can transfer your bib to another runner but you must email us to correctly assign the bib. The new runner can visit T-shirt exchange on race day with the unworn/unwashed shirt to exchange for their correct size from what’s available.
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How do I edit my registration and switch to virtual?Go to your Race Roster dashboard by clicking here: www.raceroster.com To transfer race distances or to virtual: 1. Log in to your Race Roster account. 2. Under the event you'd like to transfer, click on "View registration" 3. Click "Transfer" 4. To transfer race distances or from live to virtual, select "Transfer to a new sub-event" 5. From the dropdown box, select the new distance/live/virtual 6. Click "Start transfer" This will initiate your transfer. You may be required to pay the difference between race distances.
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I have questions about bib and shirt pick up.Dates, times and location(s) for bib and t-shirt pick up are on the event webpage. There is no race day bib pick up without purchasing Will Call. Bibs/T-shirts can be picked up by someone other than the registrant, however, the person picking up other participant's packets assumes all responsibility for lost packets and timing chips (chips are attached on the back of bib) and will have to sign-out all race numbers that they are picking up. No ID required - please bring other participant’s transaction number from their confirmation email and if you have multiple pick ups a written list with names will help speed up the pick up process. For an additional cost, you have the option to have your race packet mailed to you. You can select this option at the time you register or at a later date by logging into your www.raceroster.com participant dashboard. The mailing option closes approximately 15-20 days before the event. T-shirts are on a first come first serve basis, if we run out of your size complete this form within 48 hours after the race event and we will get one sent out to you. Unworn t-shirts can be exchanged on a first come first service basis at packet pick up locations or on race day. If you forgot to pick up your shirt there is a $7.50 fee to have it shipped to you, subject to size availability, email us for more information. Bibs must be visible during the race and be easy to identify. Transferring to another Runner: Registrants can transfer their assigned bib to someone else for a $5 fee through www.raceroster.com. Visit our Transfer Policy & Instructions page for the step by step process. If the race is full or closed email us. If you have already picked up your race bib and shirt you can transfer your bib to another runner but you must email us to correctly assign the bib. The new runner can visit t-shirt exchange on race day with your shirt to exchange for their correct size from what’s available. This video will walk you through the transfer steps as well.
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Can I pick up for multiple people?While we have no problem with runners picking up for others, we ask that you fill out this form if you are picking up for 4+ runners: https://www.minnesotarunningseries.com/mulitple-bib-pick-up-form This will save time for our staff and help alleviate long lines at packet pick up.
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Course questions (signage, water stops, and turnarounds)Participants are responsible for knowing the course, some races have multiple distances on the same course. Be sure to know where your distance turns and where the water stops/aid stations are generally located. Runners must stay on the designated run course. Cutting the course or running off the designated path will result in disqualification.
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Is there a course limit and/or pace requirement?All MN Run Series races have a course limit. Visit the “Race Day Info” portion of the event specific website for details. Runners must finish within the event cut-off time. For half marathon and 10 mile distances, this is a 16:00 min/mile. For the Reindeer Run 15K, a 12:00 min/mile pace is required. Runners who cannot keep this pace may be asked to move to the sidewalk and continue at their own risk. Some races will have a bus that runners behind the cut-off time will be asked to board.
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Can I have my bib mailed to me?"Mail My Bib & Shirt" is available for a fee and can be added at any time. The mailing option closes approximatley 15-20 days before the event. Race packets are mailed out approximately 10-15 days before the race event. You will receive an email with your race packet tracking number once items have shipped. If you haven’t received your packet by race day, visit the Help Desk on race morning prior to the event for a new bib. "Mail My Bib & Shirt" cannot be cancelled or refunded. It is not transferable to a different participant or different run series event. Please log in to your participant dashboard to confirm you have the correct mailing address on file. Address changes within 15-20 days of race event cannot be guaranteed. "Mail My Bib & Shirt" will not be refunded for bad/incorrect addresses.
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Do I have to sign up for all challenge events now or can I do them one at a time?You can sign up for ANY single event you’d like. There is no need to commit to all of the events at the same time. Once you have registered for the appropriate number of races, your name will be on the appropriate list to pick up your items.
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How do I determine my size for the race shirts and/or series gear?We will have the 2023 Series Gear jackets at each race to try on to determine your size. You can also use these charts to determine your size ahead of time. 2023 Series Gear Jacket Size Chart 2023 Race Shirt Size Chart
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How do I create a team or join a team?1. When runners register there is a section labeled - "Add participant 1 to a team" select "Yes, add this participant to a team already created by someone else." Then select the team name from the drop down list. 2. If the team name is not listed on a MN RUN Series list the team will need to be created. The runner that creates the team is the "Team Leader" and will be able to see who is registered for the team for that event. 3. If a runner that is already registered for a race but did not register for the team and needs to be added to the team they can log into their Race Roster participant dashboard and select "ADD TO TEAM"
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Can I run with a stroller?Strollers are allowed in MN Run Series 5K distances only (6K for the Turkey Trot) and will be in the last wave at the back of the corral. You will need to complete this waiver and we ask that extreme caution is used with a jogging stroller for the safety of all involved.
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Are MN Run Series races dog-friendly?Dog participants are only allowed at the Lola's Lake Waconia Dog Day 5K event. For more information visit the event specific FAQ page here. Dog spectators are welcome at MN Run Series events and must be leashed at all times during the event. Owner is responsible to clean up any waste the dog produces and dispose in the appropriate trash receptacle.
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How do I confirm my registration?You can confirm your registration(s) by logging in to your www.raceroster.com account. Your registered events will be listed on your participant dashboard.
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What are the different challenge options?Please check back for future challenge events.
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Where do I find out about race results, awards, and/or finisher medals?Race Results Visit the race webpage and click the “Race Results” bar in the upper right. Unofficial Results will be posted at 12:00pm on race day. Changes and fixes to the results can be submitted within 24 hours after the event. Submit changes via the form link on the results page. Official results will be posted at 12pm on the Monday following the race event. Awards No awards are given on race day. Visit our awards page more information on the age groups, finisher pins, and pick up locations. Finisher Certificate To get your finisher certificate, visit your event's results page. Find and click on your name in the results. Scroll down to view and print your Finisher Certificate. Finisher Medal If you missed getting your medal at the race we can mail medals for the cost of shipping ($7.50/medal). Please use this link to purchase shipping for your race medal: Finisher Medal Shipping
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Can I wear headphones?Yes, although we recommend that you keep the volume at a level that will allow you to hear other runners, race officials, traffic, etc. BE AWARE OF YOUR SURROUNDINGS as several of the MN Run Series races are open to traffic.
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Do I need to bring my own water and nutrition?All MN Run Series races have water stops along the course with additional water and snacks at the finish line. Visit the event website and “Race Day Info” to review these locations on the course map. Participants are responsible for knowing the course.
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Where does my registration money go?At the MN Run Series, our mission is to produce “beautiful events that benefit the community." With this, we support a variety of charitable organizations through the production of high-quality athletic events. In total, with the help of partners and runners, we raise over $250,000 per year which is distributed to our various charity partners throughout Minnesota. Meanwhile, the production of premium quality athletic events involve costs such as t-shirts, medals, rentals, food and water, park/permit fees, and equipment to name a few, much of which is committed and/or paid for months in advance of the actual event.
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Is parking available at the races?To see parking options, please visit the “Race Day Info” tab on the event website.
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Are there restrooms along the race courses?All MN Run Series races have restrooms at start/finish and along the course. Visit the event website and “Race Day Info” to review these locations on the course map. Participants are responsible for knowing the course.
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Are the races closed to traffic?Races closed to traffic for the duration of the race event include: Yukon Challenge, Goldy's Run, Human Powered Health Half Marathon, RBC Race For the Kids, Elm Creek Half Marathon, Minneapolis Halloween Half, Gray Ghost, Turkey Trot, and Reindeer Run. Races NOT closed to traffic include: Lola's Lake Waconia. These courses are monitored by volunteers, cyclists, and police. We ask runners to be aware at all times and take extreme caution when on high traffic roads. PLEASE NOTE: When running on the shoulder of the road, PLEASE stay inside the white line, even if it means spreading out from fellow runners. The local police departments have made this request for the safety of the runners and traffic, so please abide by their rules. Running double file and triple file in most areas is acceptable. Be safe.
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Why does my GPS watch show that I ran a longer distance?Please use this link for an explanation of why your watch might show a longer distance than a measured/certified course.
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I have questions about the kids races.Currently, our Goldy's Run and RBC Race For the Kids are the only races with a Kid's Run distance. Please visit the specific event page for full details. There is no age minimum, all ages under 10 are welcome and encouraged to join. Parents can accompany their child/ren in the kids race. Only the child/ren should register for the race. We highly recommend parents run with children ages 6 and under.
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What is the weather policy?MN RUN Series races will take place rain or shine. MN Run Series reserves the right to cancel events due to severe or extreme weather for participant and volunteer safety. All severe/extreme weather updates will be posted to the front page of the race website. Lighting within a 15 mile radius will postpone the start for 30 minutes. In the event of a cancellation, refund of registration fees will not be possible.
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How do I earn money by promoting races?Check out this video for a how to on becoming a promoter within your Race Roster account. Promoters are paid out on, or around, the 15th of each month once their balance owed amounts to $25.00
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How do I fundraise for a race event charity?
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How can I become a Medical Volunteer for MN Run Series events?If you are interested in joining our team as a Medical Volunteer, please let us know here or email us at info@mnrunseries.com.
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Does the MN Run Series need volunteers?We're glad you'/your group is interested in volunteering with the MN Run Series! Visit our Group Volunteer page and complete the form to be contacted by our volunteer coordinator.
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Are costumes allowed at MN Run Series events?Costumes are allowed in the MN Run Series Halloween Half, Gray Ghost, Turkey Trot & Reindeer Runs. MN Run Series are family friendly and community inclusive events. Please choose costumes and clothing appropriate for this environment. Costumes/clothing that go against a family-friendly and community-inclusive environment will need to be changed before participating in the event.
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I have questions about the Series Gear?Participants who register for 4 or more MN Run Series events within the same calendar year are eligible to receive the current year's Series Gear. Approximately 1 week after registering for your 4th MN Run Series event, you will receive an email asking you to "Claim Your Series Gear." In order to guarantee your size, you must click on the link and select your size by October 15th. Participants who do not complete this step will not be guaranteed a jacket. Participants must register for all 4 events and select their size by October 15th. Virtual races are included in the calculation of 4 MN Run Series events. Please use the same email address and name in order to avoid errors in Series Gear eligibility. Participants can pick up Series Gear jackets at any MN Run Series race or pay to have it shipped. 2023 Series Gear Size Chart
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Can I run with my dog?Though we at the MN Run Series love our furry, four-legged friends, for the safety of all involved, dogs are not allowed on MN Run Series race courses.
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How do I determine my size for the race shirts and/or series gear?We will have the 2023 Series Gear jackets at each race to try on to determine your size. You can also use these charts to determine your size ahead of time. 2023 Series Gear Jacket Size Chart 2023 Race Shirt Size Chart
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Can I have my shirt and medal mailed to me?Shipping of your race shirt and finisher medal is included in your Virtual race registration.
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How do I post my results?There are 2 ways to record your results: Record manually or use the connected Runkeeper app. Record Manually: Visit the results page and manually enter your results You have the option of uploading a screenshot from your run to get a "Verified Result". You must run the full distance to qualify. Please note screenshots are not publicly available for privacy reasons. Age group awards can be picked up at Running Room St. Paul when the results are official after the event ends. Runkeeper App: Download Runkeeper from app store in iOS or Android. You can race using your phone or a GPS watch (Garmin, Apple, etc.) that syncs with your phone and Runkeeper. Go to your Race Roster participant page to connect your race to the app. Open your Runkeeper app and click explore to select your race. Select track now to run your race with your phone. Or select "Link Recent Activity" to link to a run that you have done previously. Use this if you run with a GPS watch that syncs with the app. Make sure your device is connected to the GPS before running. When you run your distance run a little over the actual distance to make sure that it fully completes the race. Your finish time will be automatically uploaded to the event Run Results page and will show the Runkeeper verified logo. The Runkeeper verified results qualifies you for the age group award pins. You can pick up your pin at Running Room St. Paul. Show your results at time of pick up for verification. We can also mail you your award for $7.50. .
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Are dogs allowed at Lola's Lake Waconia 5K?For the safety of all involved, we no longer have the Dog Day 5k division. Though we at the MN Run Series love our furry, four-legged friends, dogs are not allowed on MN Run Series race courses.
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Ronald McDonald House/3-mile Family WalkThe walk is organized by the Ronald McDonald House; however, registration takes place through the MN Run Series RBC Race For the Kids event. You can register for the 3-mile walk here.
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Are costumes required?Costumes are not required but participants are welcome to wear them! MN Run Series are family friendly and community inclusive events. Please choose costumes and clothing appropriate for this environment. Costumes/clothing that go against a family-friendly and community-inclusive environment will need to be changed before participating in the event.
Participants are responsible for knowing and following the MN Run Series Race Rules.
Use the categories below to see general questions or by race. You can also use the search bar below on the right to enter keywords.
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