Question 1

MN Run Series refund policy.

Accepted Answer

Please visit our Refund Policy page.

Question 2

What are your transfer options if you can’t run your original distance?

Accepted Answer

You can transfer to a shorter distance or switch to the virtual option within the same event. MN Run Series does not offer race refunds. If you need to transfer, fill out the transfer form and we’ll update your registration. Choosing virtual means your shirt and medal will be mailed to you!

Question 3

How do I edit my registration and switch to virtual?

Accepted Answer

Go to your Race Roster dashboard by clicking here: www.raceroster.com
 
To transfer race distances or to virtual:
1. Log in to your Race Roster account.
2. Under the event you'd like to transfer, click on "View registration"
3. Click "Transfer"
4. To transfer race distances or from live to virtual, select "Transfer to a new sub-event"
5. From the dropdown box, select the new distance/live/virtual
6. Click "Start transfer"
This will initiate your transfer. You may be required to pay the difference between race distances.

Question 4

Where can you find bib and shirt pickup details?

Accepted Answer

You’ll find bib and shirt pickup dates, times, and locations on the event page. Race-day pickup is only available if you purchased Will Call. Someone else can pick up your packet for you, but they’ll need to sign out the bibs and take responsibility for any lost items or timing chips.

Question 5

Can I pick up for multiple people?

Accepted Answer

While we have no problem with runners picking up for others, we ask that you fill out this form if you are picking up for 4+ runners:

https://www.minnesotarunningseries.com/mulitple-bib-pick-up-form

This will save time for our staff and help alleviate long lines at packet pick up.

Question 6

Course questions (signage, water stops, and turnarounds)

Accepted Answer

Participants are responsible for knowing the course, some races have multiple distances on the same course. Be sure to know where your distance turns and where the water stops/aid stations are generally located. 
Runners must stay on the designated run course.
Cutting the course or running off the designated path will result in disqualification.

Question 7

Is there a course limit and/or pace requirement?

Accepted Answer

All MN Run Series races have a course limit. Visit the “Race Day Info” portion of the event specific website for details.
Runners must finish within the event cut-off time. For half marathon and 10 mile distances, this is a 14:00 min/mile. For the Reindeer Run 15K, a 12:00 min/mile pace is required.
Runners who cannot keep this pace may be asked to move to the sidewalk and continue at their own risk. 
Some races will have a bus that runners behind the cut-off time will be asked to board.

Question 8

Can I have my bib mailed to me?

Accepted Answer

"Mail My Bib & Shirt" is available for a fee and can be added at any time. The mailing option closes approximatley 15-20 days before the event. 
Race packets are mailed out approximately 10-15 days before the race event. You will receive an email with your race packet tracking number once items have shipped. If you haven’t received your packet by race day, visit the Help Desk on race morning prior to the event for a new bib.
"Mail My Bib & Shirt" cannot be cancelled or refunded. It is not transferable to a different participant or different run series event.
Please log in to your participant dashboard to confirm you have the correct mailing address on file. Address changes within 15-20 days of race event cannot be guaranteed. "Mail My Bib & Shirt" will not be refunded for bad/incorrect addresses.

Question 9

Do I have to sign up for all challenge events now or can I do them one at a time?

Accepted Answer

You can sign up for ANY single event you’d like. There is no need to commit to all of the events at the same time.
 
Once you have registered for the appropriate number of races, your name will be on the appropriate list to pick up your items.

Question 10

How do I create a team or join a team?

Accepted Answer

1. When runners register there is a section labeled - "Add participant 1 to a team" select "Yes, add this participant to a team already created by someone else." Then select the team name from the drop down list.
 
2. If the team name is not listed on a MN RUN Series list the team will need to be created. The runner that creates the team is the "Team Leader" and will be able to see who is registered for the team for that event.
 
3. If a runner that is already registered for a race but did not register for the team and needs to be added to the team they can log into their Race Roster participant dashboard and select "ADD TO TEAM"

Question 11

Can I run with a stroller?

Accepted Answer

Strollers are allowed in MN Run Series 5K distances only (6K for the Turkey Trot) and will be in the last wave at the back of the corral. You will need to complete this waiver and we ask that extreme caution is used with a jogging stroller for the safety of all involved.

Question 12

Are MN Run Series races dog-friendly?

Accepted Answer

Dog participants are only allowed at the Lola's Lake Waconia Dog Day 5K event. For more information visit the event specific FAQ page here.
Dog spectators are welcome at MN Run Series events and must be leashed at all times during the event. Owner is responsible to clean up any waste the dog produces and dispose in the appropriate trash receptacle.

Question 13

How do I confirm my registration?

Accepted Answer

You can confirm your registration(s) by logging in to your www.raceroster.com account. Your registered events will be listed on your participant dashboard.

Question 14

Which MN Run Series challenge options can you join?

Accepted Answer

You can take on the Triple Series or the 4+ Challenge! Pick the option that fits your goals, complete the required races during the year, and unlock the challenge rewards. Check the challenge page for the latest details and registration links.

Question 15

Where do I find out about race results, awards, and/or finisher medals?

Accepted Answer

Race Results 
Visit the race webpage and click the “Race Results” bar in the upper right.
Unofficial Results will be posted at 12:00pm on race day.
Changes and fixes to the results can be submitted within 24 hours after the event. Submit changes via the form link on the results page. 
Official results will be posted at 12pm on the Monday following the race event.

Awards
No awards are given on race day. Visit our awards page more information on the age groups, finisher pins, and pick up locations.

Finisher Certificate
To get your finisher certificate, visit your event's results page. Find and click on your name in the results. Scroll down to view and print your Finisher Certificate. 
 
Finisher Medal
If you missed getting your medal at the race we can mail medals for the cost of shipping ($7.50/medal). Please use this link to purchase shipping for your race medal: Finisher Medal Shipping

Question 16

Can I wear headphones?

Accepted Answer

Yes, although we recommend that you keep the volume at a level that will allow you to hear other runners, race officials, traffic, etc. BE AWARE OF YOUR SURROUNDINGS as several of the MN Run Series races are open to traffic.

Question 17

Do I need to bring my own water and nutrition?

Accepted Answer

All MN Run Series races have water stops along the course with additional water and snacks at the finish line.
Visit the event website and “Race Day Info” to review these locations on the course map.
Participants are responsible for knowing the course.

Question 18

Where does my registration money go?

Accepted Answer

At the MN Run Series, our mission is to produce “beautiful events that benefit the community." With this, we support a variety of charitable organizations through the production of high-quality athletic events. In total, with the help of partners and runners, we raise over $250,000 per year which is distributed to our various charity partners throughout Minnesota.

Meanwhile, the production of premium quality athletic events involve costs such as t-shirts, medals, rentals, food and water, park/permit fees, and equipment to name a few, much of which is committed and/or paid for months in advance of the actual event.

Question 19

Is parking available at the races?

Accepted Answer

To see parking options, please visit the “Race Day Info” tab on the event website.

Question 20

Are there restrooms along the race courses?

Accepted Answer

All MN Run Series races have restrooms at start/finish and along the course.
Visit the event website and “Race Day Info” to review these locations on the course map.
Participants are responsible for knowing the course.

Question 21

Are the races closed to traffic?

Accepted Answer

Races closed to traffic for the duration of the race event include: Yukon Challenge, Goldy's Run, Human Powered Health Half Marathon, RBC Race For the Kids, Elm Creek Half Marathon, Minneapolis Halloween Half, Gray Ghost, Turkey Trot, and Reindeer Run.

Races NOT closed to traffic include: Lola's Lake Waconia. These courses are monitored by volunteers, cyclists, and police. We ask runners to be aware at all times and take extreme caution when on high traffic roads.

PLEASE NOTE: When running on the shoulder of the road, PLEASE stay inside the white line, even if it means spreading out from fellow runners. The local police departments have made this request for the safety of the runners and traffic, so please abide by their rules. Running double file and triple file in most areas is acceptable. Be safe.

Question 22

Why does my GPS watch show that I ran a longer distance?

Accepted Answer

Please use this link for an explanation of why your watch might show a longer distance than a measured/certified course.

Question 23

I have questions about the kids races.

Accepted Answer

Currently, our Goldy's Run and RBC Race For the Kids are the only races with a Kid's Run distance. Please visit the specific event page for full details.

There is no age minimum, all ages under 10 are welcome and encouraged to join.

Parents can accompany their child/ren in the kids race. Only the child/ren should register for the race.

We highly recommend parents run with children ages 6 and under.

Question 24

What is the weather policy?

Accepted Answer

MN RUN Series races will take place rain or shine. MN Run Series reserves the right to cancel events due to severe or extreme weather for participant and volunteer safety. 
All severe/extreme weather updates will be posted to the front page of the race website.
Lighting within a 15 mile radius will postpone the start for 30 minutes.
In the event of a cancellation, refund of registration fees will not be possible.

Question 25

How do I earn money by promoting races?

Accepted Answer

Check out this video for a how to on becoming a promoter within your Race Roster account.
Promoters are paid out on, or around, the 15th of each month once their balance owed amounts to $25.00

Question 26

How do I fundraise for a race event charity?

Question 27

How can I become a Medical Volunteer for MN Run Series events?

Accepted Answer

If you are interested in joining our team as a Medical Volunteer, please let us know here or email us at info@mnrunseries.com.

Question 28

How can you and your group volunteer with MN Run Series?

Accepted Answer

Yes, we’d love to have you! Visit our Group Volunteer page and complete the form. Your volunteer coordinator will reach out with the next steps and help match you with a race that needs support!

Question 29

Are costumes allowed at MN Run Series events?

Accepted Answer

Costumes are allowed in the MN Run Series Halloween Half, Gray Ghost, Turkey Trot & Reindeer Runs.
MN Run Series are family friendly and community inclusive events. Please choose costumes and clothing appropriate for this environment.
Costumes/clothing that go against a family-friendly and community-inclusive environment will need to be changed before participating in the event.

Question 30

I have questions about the Series Gear?

Accepted Answer

Participants who register for 4 or more MN Run Series events within the same calendar year are eligible to receive the current year's Series Gear.

Approximately 1 week after registering for your 4th MN Run Series event, you will receive an email asking you to "Claim Your Series Gear." In order to guarantee your size, you must click on the link and select your size by October 15th. Participants who do not complete this step will not be guaranteed a jacket.

Participants must register for all 4 events and select their size by October 15th.

Virtual races are included in the calculation of 4 MN Run Series events.

Please use the same email address and name in order to avoid errors in Series Gear eligibility.

Participants can pick up Series Gear jackets at any MN Run Series race or pay to have it shipped.

Question 31

Can I run with my dog?

Accepted Answer

Though we at the MN Run Series love our furry, four-legged friends, for the safety of all involved, dogs are not allowed on MN Run Series race courses.

Frequently asked questions

MN Run Series refund policy.